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Amazon updates its customer-services policy


Amazon will change its complaints process regarding returns. In addition, customers who are injured or suffered harm from third-party sellers will be paid up to $1,000.

Amazon Tuesday announced that it would handle customer satisfaction and pursue companies disinclined or unable to pay valid claims. In addition, Amazon announced that these changes would be effective for all products starting in September.

This is how it works:

Customers can contact Amazon customer service to report the problem. If the seller does not respond, Amazon will respond. If that occurs, it will address the customer’s instantaneous concern, pay the cost, and then pursue the seller individually. For example, Amazon may offer to pay $1,000 to resolve the issue if the seller refuses to respond.

Amazon’s new A-to-Z Guarantee said that:

“This restructured process will save both time and money for both customers and sellers.”

Amazon’s sale of many products has caused polemic in recent times.¬†Amazon’s products have caused problems, including defective collars for dogs, carbon monoxide detectors and hover boards.¬†This has led to a lawsuit called “Oberdorf v. Amazon,” This question asks if the company is liable for damage caused by goods sold to third parties.

Amazon said it’s not a seller, instead just a marketplace for other sellers.

According to Amazon’s terms of service,

“If you purchase any of these products or services, you are purchasing directly from the third parties and not from Amazon.”

Amazon accepts no responsibility for any process, product, or third party content. However, Amazon undertakes some liability to ensure that customers are satisfied, and retailers don’t lose on invalid claims.

Reference: CNN