There has been a dramatic transformation around the globe before our eyes, and consumer behavior is developing at an incredible rate as a result. The way people work, learn, interact, shop and smart staff in today’s new normal is not something any company could have predicted or planned for.
It has placed a high value on new techniques to improve consumer and staff experiences in order to remain relevant in an increasingly experience-driven economy. Businesses must understand how this new environment affects all of their interactions with consumers and workers in order to rethink their business processes and improve service levels.
Footfall counting and data analytics tools are assisting consumer-led firms in better understanding their customers and staff. Furthermore, it provides them with insightful insights into optimizing smart staff management and human resources in order to boost employee and customer satisfaction.
Safety Comes from Smart Staff Management
The 2020 Global Consumer Insights Survey revealed a redesigned customer buying process, with safety and convenience being the driving considerations. Customers will return to physical businesses such as merchants, restaurants, and hotels only if there is a strict system in place to protect them, according to the report.
Footfall counting technology leaders have created screening systems to aid in the efficient monitoring of both occupancy and social distance levels for customer-serving shops. 3D cameras are strategically placed to monitor the number of people and the distance between them in real time. If either the capacity limit or social distance is violated, alerts will be sent out immediately to workers on the premises, ensuring the safety of all shoppers and smart staff.
Smart Staff Scheduling
The most effective strategy to optimize personnel schedules and monthly rosters is to use footfall counter sensors in conjunction with data analytics. This insight into consumer traffic trends offers users useful information on when customers visit stores so that staff ratios can be planned properly. When sales data and consumer traffic patterns are analyzed, it is easy to identify when the store is busier and when it is quieter. Scheduling employees during peak hours ensures that they can deliver the greatest customer service possible, while reducing personnel levels when the store is quieter helps firms stay cost-effective. Using this procedure will result in happier employees and better customer service.
Staff Queue Management Alerts
You can’t expect your employees to be everywhere at once if your company is busy, but you can help them respond proactively to consumer needs. Footfall counter sensors dynamically measure wait length and queueing time to prevent consumers from becoming frustrated and leaving the store. When a line reaches a predetermined length and time restriction, a staff member will receive an automatic, real-time alert.
Employee Performance Evaluation
You can analyze your employees’ performance by generating reports on sales data for each employee shift using footfall counting and analytics software. You can use the results to motivate personnel to increase sales as a reward, and you can share the data with teams to see who performs well and makes the most sales.